Refund policy

For your convenience, the products available through our online store are accompanied by photographic material and relevant information such as color, dimension, construction material, etc. Please, before placing your order, make sure that the product meets your expectations. However, if you change your mind, you can take the following actions: Order Cancellation The cancellation of your order must be made within 24 hours from the time of its placement in our online store by phone or by sending an e-mail to info@going.gr. The customer reserves the right to withdraw and cancel the order until the shipping process begins. In case the shipping process has started, the customer can return the product (under the following conditions) by paying the shipping cost of returning the products. Non-defective products return policy The customer reserves the right to return the non-defective products purchased within 14 calendar days from the date he receives the products. In order to make the return you must: • The products must be in the condition you received them, without their packaging being unsealed and accompanied by the receipt or sales invoice. • Contact us by phone or send an email, explaining the reasons you wish to make the return. • Send the products at your own risk and charge to the company's headquarters. • The period of 14 days from the date of receipt of the products must not have elapsed. • The store must have been notified by phone at 2114110888 or by e-mail at info@going.gr for the return of the products. • In the check made after return, the products must be in their original condition. • The customer is refunded the price of the non-defective products returned to a bank account indicated by him. Initial shipping costs of the product are not refunded. Defective Product Return Policy Our store inspects all products before shipment for damage, missing parts, broken glass parts and possible malfunctions. In addition, the majority of products available through our online store are accompanied by a guarantee of good operation. • The customer must inspect the product at the time of receipt and indicate obvious damage to the product to the employee of the courier or transport company making the delivery in order to record the problem.The customer must notify the store by phone to 2114110888 or by e-mail to info@going.gr within 48 hours of receipt of the product for any manufacturing or functional defect or missing parts. The deadline for reporting broken products or broken glass parts is 24 hours. The shipment of the defective product by the customer must be completed within 5 working days of receipt. Otherwise, the store reserves the right not to accept the return. The customer undertakes to send at his own risk and charge the defective product to the company's headquarters to be examined by our technical department. Examination by the technical department of the supplier or producer may also be required. The product examination process cannot exceed 30 calendar days. If the product is found to be defective, it shall be repaired or replaced with another non-defective product within a reasonable time. In case of inability to replace the product due to stock exhaustion, the purchase price paid by the customer is refunded If it is found that the product is not defective, but has been misused, assembled, installed, the product is returned to the customer and shipping costs will be borne by the customer.